Shipping policy

Shipping Policy

Thank you for shopping at YHR! We are committed to delivering high-quality auto parts to your doorstep in a timely and efficient manner. Please read our shipping policy for more details about how we handle your order.

1. Order Processing Time

  • All orders are processed within 1-2 business days (Monday through Friday), excluding weekends and holidays.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If an item is out of stock or backordered, we will notify you as soon as possible with an updated shipping timeline or alternative product suggestions.

2. Shipping Rates & Delivery Times

We offer the following shipping options for both U.S. and international orders. Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Domestic Shipping (U.S.)

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day (available for in-stock items)

International Shipping

  • Standard International Shipping: 7-21 business days (varies by destination)
  • Expedited International Shipping: 5-10 business days (varies by destination)

Please note: International shipping times can vary significantly depending on the destination country, customs processing times, and other factors outside of our control.

3. Shipping Charges

We do not offer free shipping at this time. Shipping costs will be calculated during checkout based on the weight of your order, the shipping method selected, and the delivery address.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier's website. Please allow up to 24 hours for tracking information to become available.

5. International Orders – Customs, Duties, & Taxes

  • Customs and Import Fees: For international shipments, the buyer is responsible for any customs duties, import taxes, and fees that may apply. These charges are determined by your country’s customs authority and will vary based on the value of your order and local regulations.
  • Customs Delays: Please be aware that customs clearance can sometimes delay deliveries. We are not responsible for delays caused by customs procedures in your country.

6. Address Errors

It is essential that the shipping address you provide is accurate. We are not responsible for lost or undelivered packages due to incorrect or incomplete address information. If you notice an error in your address after placing an order, please contact us as soon as possible to make any necessary corrections. Once an order has been shipped, we may not be able to modify the delivery address.

7. Damaged or Lost Shipments

  • Damaged Items: If you receive an item that is damaged during transit, please contact us immediately at [email address] with your order number and clear photos of the damage. We will assist you with filing a claim with the carrier and arrange for a replacement or refund.
  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

8. Shipping Restrictions

  • We currently ship to all U.S. states and internationally to most countries. Some remote areas may have limited shipping options or higher shipping fees.
  • Certain parts, such as hazardous materials, oversized items, or high-value parts, may require additional handling or special shipping methods. These items will be noted during checkout, and you may be contacted if additional shipping arrangements are needed.

9. Holiday and Peak Season Shipping

During peak seasons such as holidays, shipping times may be longer due to high demand and carrier delays. Please allow extra time for processing and delivery during these periods.

10. Changes to Shipping Policy

We reserve the right to modify or update this shipping policy at any time. Please review this page regularly for any changes.

If you have any questions or need assistance with your order, feel free to contact us at [email address] or [phone number]. Our customer service team is here to assist you!